Talk About Service - Customer Service Resources

Customer Service Resources
RightNow Technologies Releases Results of Customer Experience Report
This Harris Interactive survey reveals pervasive frustration with poor service and its adverse long-term impact on relationships with buyers. The report underscores the adverse impact these poor customer service experiences have on buyer satisfaction and long term-loyalty. [ Visit Website ]
Mar 21, 2006, 15:25

Customer Service Resources
Top Reasons that Consumers Switch Providers
Mobile companies take heed!! Want to know what causes churn? Pay close attention to the top reasons that Consumers switch providers according to a 2005 Accenture Study.
Feb 18, 2006, 16:44

Customer Service Resources
What Commonly Accepted Corporate Customer Care Policies do Consumers most “Dislike”
The Consumers have spoken: Here are the most "disliked" Customer Care Polices according to a survey conducted by Intermedia Marketing Solutions.
Feb 18, 2006, 16:18

Customer Service Resources
Customer Service by an Actual Human Being Act
"Roving Rocca" reports that a new Bill has been introduced in the State of Oklahoma (Bill Number OK50RHB 2783)called the "Customer Service by an Actual Human Being Act". The Bill calls for any business that offers assistance to customers by telephone must have an actual person available as a customer service representative; in addition, automated menu items must institute a uniform menu option for reaching that representative. Let's hear it for Oklahoma!! [ Visit Website ]
Feb 7, 2006, 08:58

Customer Service Resources
Amber Alert: The New Alpha Customer Service
So just when I thought customer service could not get any worse, it did. Jerome Cleary, actor, writer, TV talk show host introduces you to the new Alpha customer service person.
Dec 1, 2005, 18:09

Customer Service Resources
Interview with author Charles H. Green: "Trust Based Selling"
Notes taken from an interview with author Charles H. Green about his new book {TRUST BASED SELLING} on the Internet radio show “The Competitive Edge is You” with host Brad Helmer – Voice America - November, 2005

"TRUST BASED SELLING: Leveraging the Value of Trust in Business Relationships and in Selling" {scheduled to be released early 2006}
Nov 10, 2005, 10:08

Customer Service Resources
The Decline of Customer Service in America
Jerome Cleary, writer, community advocate, TV talk show host and comic, uses personal experiences to support his claim that there is a decline in customer service in America.
Oct 21, 2005, 14:54

Customer Service Resources
The importance of customer feedback can be best found by listening
I am continually amazed at the number of companies who contact me and want some quick "fix" to their customer service issues or want to implement a change in the way they service their customers. Usually, this first meeting involves them explaining what it is they want to do. Too often, when I ask them what their customers think about this, their answer is "We know what our customers want."

No, they don't. They certainly don't if they haven't asked.

Visit Website - Memphis Business Journal (9/9/05); "Own Your Customers" column by Ed Horrell - and review his observations and recommendations for getting input from your customers which is critical to your success. [ Visit Website ]
Sep 13, 2005, 14:06

Customer Service Resources
You Can Become the Ritz-Carlton of Builders
Bruce Seigel, Area Director of Marketing for The Ritz-Carlton Georgia Properties, gave the keynote address at the 2004 Custom Builder Symposium. Seigel offers these practical service-focused business strategies. To become a top notch service provider, he says "You have to be relentless about service commitment, you have to do it every day".
Aug 3, 2005, 14:43

Customer Service Resources
Quick Start Your Customer Service Basics
From Ed Horrell's LET THE LION ROAR SEMINAR - "Quick Start Your customer Service Basics".
Aug 3, 2005, 12:22

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