Today's Show

Interviews and discussions you'll be talking about all day.




About this show.....
We started as an experiment in podcasting and now have expanded to a world-wide footprint. If it has to do with values, leadership, and customer service, we'll talk about it here.

Look for our tips on changing your corporate culture, our interviews with values-driven business leaders, and our ongoing pursuit to start a revolution in kindness.

We hope you'll keep coming back time and again.

Listen Now This week's show 
Ed talks with manners expert Lydia Ramsey, Kindness Revolution member Mark Ruleman, and show regulars Cathy Graham and Tom Rocca.

Listen Now "Best of" Archived Shows 
Ed talks with The Kindness Crew from Canada, calls Northwest Airlines to find out why they are grumpy when you order cocktails, interviews leadership coach Susan Vitale, talks with Cathy Graham about website ads, and his weekly "Mad As Hell" segment with Tom Rocca.

Listen Now Last Week's Show 
Ed talks about kindness, the author of Tatoo (Rebecca Turner, investing in URLs with Cathy Graham, and our weekly "Mad as Hell" segment with Tom Rocca.

Listen Now August 25th Radio Show 
Ed chats it up about the new Iphone, wireless customer service, and the "Mad As Hell" segment with Tom Rocca, but you will especially enjoy his "kindness" story this week.

Listen Now Selected "best of" radio broadcast 
Ed, Dan, Cathy, and Tom discuss some of last year's favorite topics and take a little peek into customer service of 2007. Ed reviews the two worst telephone calls of 2006.

Listen Now JoAnna Brandi says customer service is worn out 
JoAnna Brandi says that we have "outgrown" customer service. What do you think?

Listen Now Ed wants to know why Northwest Airlines attendants get testy when you don't have correct change for a cocktail 
Ed calls Northwest for some information....you may not believe this one!

Listen Now The Dog Poop Intiative and other concepts 
Author and Chief Morale Officer Kirk Weisler joins Ed for a lively conversation regarding passion in customer service. Great twenty minute interview. (www.kirkweisler.com and
www.dogpoopinitiative.com)

Listen Now When the donut store doesn't want you to buy donuts.  
A friend told Ed of stopping by a local donut shop to buy donuts only to be told that was not good since it would mean fewer donuts for the regular customers. Ed calls the store to see for himself.