Telephone Call Nightmares

Interviews and discussions you'll be talking about all day.




Listen Now Ed calls Time Warner Cable 
Ed was told that it was easy to get to a live operator at Time Warner Cable. See for yourself....

Listen Now Ed calls Cricket....you won't believe this one.  
Ed tries to get a live operator at Cricket. If you think you've heard it all, listen to this.

Listen Now Ed tries to talk to someone from Aetna Insurance 
Ed was told it was easy to get to a live agent at Aetna. Listen and see if you agree.

Listen Now Mutiny at the coffee shop 
If you've ever hoped that a group of employees would get upset enough with their doofus boss to all quit, listen to this. Managers, treat your employees with respect.

Listen Now Ed calls Netflix to check on their DVD program 
Netflix has come under fire lately as it has been determined that the most frequent users...their best customers...get penalized for using the service too much. Ed calls to check it out...listen for yourself.

Listen Now Getting to a live operator quickly at United Airlines....not! 
Ed tries to go straight to live help at United Airlines. Seems like "help" is a word they don't understand.

Listen Now Ed calls Rogers Cable Company in Canada 
On the advice of a listener, Ed calls Rogers Cable Company in Canada to speak to a live operator. Take a listen...has this happened to you?

Listen Now Ed makes a service call to Dell Computers....listen for yourself.  
Ed makes a service call to Dell Computers. All he wants to do is talk to a live person. He finally gets to Tyrone.

Listen Now Can you get to a live agent at Astoria Federal Savings? 
According to Find-A-Human website, you can get to a live agent at Astoria Federal Savings by hearing the woman's voice and then hitting zero. Ed checks it out.

Listen Now Ed calls AT&T Wireless 
Ed calls AT&T Wireless (now Cingular). You won't believe this one.

Listen Now Ed calls the US Postal Service 
After a couple of visits to the local post office, Ed wants to complain to a live person. Here is his call.

Listen Now Ed trys to get live help at AOL.  
Ed makes a call to AOL to try to get some live help. Typical confusing automatic attendant.

Listen Now Ed rants about convenience stores and fast food outlets 
Ed recommends his change to fix the indifference he gets from fast food and convenience stores. He's not happy.

Listen Now Caller with XO Communications problem 
Caller with XO Communications problem.

Listen Now The entire airline industry 
Ed puts the airline industry on his list today...he's not happy with flying.

Listen Now GMAC Caller Problem 
Caller to show rants about GMAC problem...not pretty for GMAC fans.

Listen Now I don't think I'd have said that.... 
Caller tells about hearing other customer called "lying b@#$ch at florist shop.

Listen Now Ed and Dan discuss employee indifference.  
A five minute segment where Ed and Dan discuss employee indifference and its impact on customer service. Interesting listening, but first you have to get past the Talk About Service Gospel Quartet and the beginning of the segment.

Listen Now Ed and Dan discuss the 10th planet and Uranus 
Ed and Dan disuss the discovery of the 10th planet, Uranus, bacon ice cream, Ed's Blackberry, Les Schwaab, and telemarketers. Not for the faint of heart.

Listen Now McCafe 
This five minute clip from the show lets Ed pile on another goofy McDonalds idea.

Listen Now Comcast and Horny Goat Weed 
Dan, Ed and caller discuss Comcast and Horny Goat Weed