"Let The Lion Roar" Seminar (Audio CD & PowerPoint)
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Nov 15, 2005, 17:04

"Let The Lion Roar" {$75.00 / Includes: Audio CD and PowerPoint Presentation}

Listen to Ed Horrell's highly successful "Let The Lion Roar" Customer Service Seminar. In this fast paced (2 1/2 hour) program, Ed Horrell teaches the secrets he has learned from the research for his new book "The Kindness Revolution - The Company-wide Culture Shift That Inspires Phenomenal Customer Service". 

Here are samples of what you will learn from this inforomative CD:
How to feed your customers what they want (thus the name of the seminar

  • The only way to know what they want (you have to know what they want to be fed)
  • The reason you lose customers (and how to eliminate it).
  • How the Law of Attraction works in customer service (you can attract the customers you want).
  • What the Ritz-Carlton does (that you aren't doing).
  • How you can learn from the Nordstrom employee handbook (and you'll want to).
  • Why Chick-fil-A employees are different than other fast food employees (and they are).
  • How the Onion Effect works (and how it works in YOUR business).
  • What you can learn from L.L. Bean (and put it to work).
  • How to take advantage of the Pareto Principle - the 80/20 rule.
  • Why customer satisfaction isn't enough (and why most companies 'just don't get it').
  • The 10 Steps for constancy of Purpose.
  • The "Cheers" philosophy of Customer Service.
  • Steps to Quick-start your Customer Service Basics.

Ed will inspire and encourage you to make changes in the way your company looks at customer service. There is a paradigm shift going on in customer service and Ed challenges listeners to choose between being an observer or being an active participant by learning what the best companies are doing and then implementing these practices in their own company.

{$75.00 / Includes: Audio CD and PowerPoint Presentation}


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