About your Host
Webinars
By
Nov 15, 2005, 16:40
This is a fast paced webinar that is a must for people who want to understand more about themselves; and how they can be more effective in dealing with their fellow employees and managers, customers, as well as their friends and family members.
WEBINARS: {$750.00 per Webinar / approximately 45 minutes}
Many companies have asked Ed to customize a webinar for their organization or group. Considering the loss of productivity and cost of training in today's business environment, we have found that webinars are not only very popular, they are also one of the most effective and efficient training methods available today. Many companies will also record the webinar session and make it available for their employees to listen to at their convenience.
Here is a list of our most popular webinar topics:
Constancy of Purpose
Learn the proven 10 principles that will enable you to raise the level of customer service in your oraganization. These principles have been gleaned from the most highly respected companies for consistently delivering high quality customer service. By adhering to and practicing these best practice principles, any company, large or small, can raise the level fo customer service in their organization....making them more competitive and a leader in their particular marketplace.
Language of Observable Behavior
In this Webinar, Ed will teach you how to recognize people by the way they behave. This popular webinar deals with understanding how people see you, how to understand your personal behavioral style to compliment others, how to reduce conflict, and observe and understand the behavior of other people. Ed draws from the 'Silver Rules' found in his first book More Than Words and includes a behavioral assessment for attendees.
Key points that will be taught:
The "Line-Uup' and 14 Other Tips to Keep Customer Service Alive in Your Company
The most common questsion we hear from business leaders is "How can I keep customer service alive in my company? It's easy to bring in a consultant and do some training, but once this is done we always seem to go back to our old ways". In this Webinar, Ed will share 15 unique ideas to demonstrate and keep alive the customer service values of your company. Ed has gathered these ideas from the many company executives interviewed on his syndicated talk show "Talk About Service".
Customer Service Basics
In this webinar Ed will teach the tried-and-true customer service basics that every company should practice....and the best companies do. Every "Touch Point" employee (employees who come in direct contact with customers) should hear this webinar. Most great companies have a list of standard basics of how to treat and interact with their customers and Ed will share these best practices with you. By practicing these basics everyday, your customers will be amazed and appreciative; and better yet, they will tell others about the way they are being treated in your company. The very best advertising is "word of mouth", and by practicing these basics everyday the 'word' will quickly spread.
Behavior Assessments
The 'Behavior Assessment' is the most powerful tool we know for providing self-awareness regarding your personal, customer, and job relationships. When used correctly, behavior assessments can change your life and those around you. Wouldn't you like to better understand your customers, better understand your sales prospects, better understand your manager and fellow employees, and better understand those closest to you in your personal life? This webinar will teach you about 'Behavior Assessments' and their importance in understanding and resolving me/you, me/customer and me/job conflicts. This webinar includes 15 Behavior Assessments.
Customer Survey
The 'Customer Survey' is the most basic, yet most powerful tool for understanding what your customers think about the quality of service your company provides. Everything you do as a compnay should be a result of feedback from your customers....and the best companies also know that surveys should be continuous and often. This Webinar includes a customer survey for your company.
{$750.00 per Webinar / approximately 45 minutes}
