Take it Outside with Tom Rocca

Interviews and discussions you'll be talking about all day.





Join customer service advocate Tom Rocca as he covers customer service conferences, legislation, and technology around the world. He is Talk About Service's "Man On The Street" when it comes to customer service.

Tom brings a little "off center" look at customer service issues, so he meets Ed head on when it comes to issues of interest.

Listen Now Introduction to our new "Roving Rocca" segment 
Ed interviews customer service advocate Tom Rocca as they discuss the new "Roving Rocca" segment of the show. This is going to be fun. This 10 minute interview introduces where Tom will doing his "man on the street" interviews and coverage of customer service issues.

Listen Now Roving Rocca 4/14/06 
Tom invites guest Joe Sanscrainte, attorney, to discuss upcoming proposed state legislation regarding getting to a "live" operator. You won't believe some of this.

Listen Now 3-26-06 edition of Roving Rocca 
Tom Rocca checks in from the field with what is happening in customer service this week.

Listen Now 3-15-06 Roving Rocca Weekly Update 
The hardest working man in customer service, Tom Rocca, reports in on what is going on this week and why he is on his butt in Atlanta when he is supposed to be on the road covering customer service.

Listen Now 3-12-06 Roving Rocca Weekly Update 
3/12/06 - Roving correspondent Tom Rocca updates Ed on what's happening around the customer service industry.

Listen Now 3-2-06 Ed gets annoyed with Tom on his "year of the customer" suggestion.  
Ed goes postal on advocate Tom Rocca when Tom likes the "year of the customer" concept.

Listen Now 2-27-06 Roving Rocca Weekly Update 
Tom joins Ed for his weekly "man on the street", covering customer service conferences and events around the world.

Listen Now 2-23-06 Roving Rocca Weekly Update 
Roving advocate Tom Rocca updates Ed on what's happening the week of 2/21/06 in customer service.

Listen Now 2-17-06 Roving Rocca Weekly Update 
Tom Rocca shares with Ed what customers don't like when they are being assisted with their problems...as well as the top reasons wireless users change service providers.

Listen Now 2-9-06 Roving Rocca Weekly Update 
Advocate Tom Rocca gives his weekly customer service update. Recorded 2/09/06.