By Ed Horrell
Aug 3, 2005, 12:22
Quick Start Your Customer Service Basics
- Use "Thank You" often
- Use "My Pleasure"
- Let the Lion roar
- Offer to lead, don't show
- Apologize for inconveniences
- Use your customer's name
- Use the "can't/can" method
- Keep your customer informed
- Surprise your customers
- Keep your customer
- Be kind
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