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Talk About Service Advocates Top Reasons that Consumers Switch Providers
Top Reasons that Consumers Switch Providers (2005 Accenture Study)
1) Poor service or product quality 2) To get lower prices 3) Service representative’s lack of knowledge 4) Lack of customized solutions 5) Company policies that create bureaucracy 6) Technologies that delay or stop service 7) Want a one call resolution / not being forwarded to multiple reps 8) The inability of reps to solve problems 9) Reps trying to sell other services or products 10) I nflexible service 11) Slow responses 12) Not personable Copyright © 2005 - Talk About Service Radio |