Talk About Service - What's New in Customer Service

What's New in Customer Service
What's Next: Service With a Smile. Really.
An article in INC.Magazine (Oct. 2005) by David H. Freedman titled "WHAT'S NEXT: Service With a Smile. Really. The article describes how technology ruined customer service--and how three start-ups plan to rescue it. According to one study, 37% of callers who reach an automated voice system press zero immediately, figuring they'll end up needing to speak to an agent anyway. New technology will enable companies to treat customers as individuals--even in highly mechanized environments. Visit website for full article and more details. [ Visit Website ]
Nov 10, 2005, 22:10

What's New in Customer Service
Incentive Magazine
INCENTIVE MAGAZINE is the source for solutions to your organization's motivation and performance challenges. Learn what drives top-notch employee and sales force performance and discover what's new with incentive trends. Each and every issue has great case studies on how to implement motivation programs using merchandise and travel. Monthly subscription includes the special March BUYER'S GUIDE issue. [ Visit Website ]
Jul 24, 2005, 12:57

What's New in Customer Service
National Association for Employee Recognition
The mission of the NATIONAL ASSOCIATION FOR EMPLOYEE RECOGNITION is to make employee recognition an integral part of every organization's business and people strategy. Dedicated to the enhancement of workplace performance through recognition, NAER provides information, research, education, best practices, and a forum for networking, and benchmarking to foster the use, effectiveness, and enthusiasm for recognition. [ Visit Website ]
Jul 24, 2005, 12:51

What's New in Customer Service
Breakthrough Research on Reward & Recognition
This research shows flexible working and innovative approaches to reward and recognition in customer service environments producing positive outcomes. [ Visit Website ]
Jul 20, 2005, 23:30