Interviews with Leaders

Interviews and discussions you'll be talking about all day.








This is where Ed interviews business leaders, service providers, leaders in technology, and customers regarding their personal philosopies and "pearls" of wisdom. You'll find tips and compelling dialog that you'll carry for a while.

Listen Now Top 10 Ways Employers Get Sued 
Elizabeth Gill is the owner of Express Personnel Services in Atlanta. She and Ed discuss the ten most common ways that an employer can get sued today. Her information gave Ed a headache...must listening for employers of companies of all sizes. (www.expresspersonnel.com)

Listen Now Try thinking like your customer to improve sales and service.  
Author Bill Stinnett tells Ed that to catch more fish, you should think like a fish! To improve sales, think like your customer. It makes sense...listen in to the author of "Think Like Your Customer". (www.salesexcellence.com)

Listen Now "The Little Telco That Could" 
Memphis Networx CEO Mark Ivie discusses how they survived the telecom "nuclear winter" and adapted to their customer's needs. A good listen for any company interested in survival during tough times.

Listen Now Think customer service is affected by generational differences? Listen to this interview.  
Speaker and author Claire Raines discusses the impact that generational differences have on customer service, both from the customer and provider's view. Great interview. (www.generationsatwork.com)

Listen Now Does your company have an employee recognition program (it should)? 
NetBank has a terrific emmployee recogntion program. Ed interviews Tasha Graham, Coordinator of Customer Service Initiatives, on what makes it work. (www.netbank.com)

Listen Now NetBank's Art Hall discusses his upcoming Customer Care Institute presentation 
Art Hall, the VP of Customer Care at NetBank, discusses his upcoming CCI presentation as well as the challenges of providing the high customer service expected by NetBank customers. (www.netbank.com)

Listen Now How would you like to be responsible for the customer service at the busiest airport in the world? 
Ed interviews Karen Ellis, the Customer Service Manager of the busiest airport in the world. They try to find customers who need help before the customer has to ask!

Listen Now Are you addicted to your cell phone? 
Life Coach Tanya Thomas deals with the issue of addiction to cell phones and PDAs. She's the author of "Help...I'm being attacked by my cell phone". Great interview.

Listen Now Tips on Writing Effective Customer Service E-mails 
Ed interviews Leslie O'Flahavan of E-Write on how to write effective customer service e-mails. This is really good stuff...take a listen. (www.ewriteonline.com)

Listen Now Interview with Judy Graham-Weaver of AirTran Airways 
AirTran Airways enjoys a reputation as one of the finest customer service providers in the airline industry. Ed interviews Judy Graham-Weaver on why that is..she might be able to convince Ed to fly again...He hates it. (www.airtran.com)

Listen Now Interview with Wachovia Bank's Lisa Massiello on their employee recognition initiatives 
Terrific interview on employee recognition...really good.

Listen Now Interview with NWW President John Gallant 
Ed interviews NetworkWorld President John Gallant on where NWW has been, where it is, and where it is going. Great interview.

Listen Now Vo2 Networx COO discusses VoIP issues 
Vo2 Neworx founder Beau Peyton discusses items to be aware of before installing enterprise VoIP systems.

Listen Now Conducting better meetings with technology 
Interactive Solutions Inc's CEO Jay Myers talks about the ineffectiveness of meetings and solutions available via technology.

Listen Now Business Owner Dicusses Embezzlement Issue 
Interactive Solutions owner Jay Myers discusses a problem he didn't know he had....employee embezzlement. A "must listen" for any small business owner.

Listen Now Interview with Ken Pasley of FedEx 
Ken Pasley, Director of World Wide Wireless System Development for FedEx, talks with Ed about constancy of purpose and hurricane Katrina. This is a terrific interview....

Listen Now Ed interviews Synovus' Rob Ward 
Ed and Sr. VP Rob Ward of Synovus discuss the relationship of how you treat your employees and the way they treat your customers. This is must listening for all managers.

Listen Now Steve Pilgrim discusses first impressions and Edward Deming 
Ed interviews regular contributor and customer service advocate Steve Pilgrim on Edward Deming's focus on first impressions and short term focus. Great stuff.

Listen Now Bob Mercer discusses the "Basics" 
Bob Mercer, GM of the beautiful Hilton Memphis, discusses the importance of "basics" with Ed. This is "must listening" for businesses kick-starting their customer service.

Listen Now CRM Associations 
Ed interviews four presdidents from CRM associations in Atlanta.

Listen Now Dan Cathy - Chick-fil-A 
Hear Ed's interview with the president of Chick-fil-A, Dan Cathy.

Listen Now Kathy Lewis - Capstone Institute of Mortgage Finance 
Kathy Lewis of Capstone Institute of Mortgage Finance discusses the importance of first impressions

Listen Now Bruce Seigel - Ritz Carlton 
Ed interviews the Ritz-Carlton's Bruce Seigel on the use of "The Card".