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The Kindess Revolution is now available
Ed's new book, The Kindness Revolution, is now available for shipping.
Jul 2, 2006, 09:15 |
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How to enjoy this site and content
We cover a lot of topics on this show, so take a look around. You'll find great interviews, some terrible customer service calls, and some fun stuff, so keep coming back.
Sep 20, 2005, 13:00 |
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Is effective self-help possible for customers? Safe Harbor Technology makes it possible.
The number of customers who want quick, effective self-help for their problems is growing. Safe Harbor Technology Corporation is leading the way. Ed interviews CEO Annette Jacobs.
Aug 15, 2006, 16:43 |
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Ed discovers new IVR product...he's excited!
Ed interviews the CEO of Spoken Communicaitons, Gilad Odinak, about their solution to automated attendants, a topic which drives Ed up the wall. This is a must-listen interview if you are the CRM arena.
Aug 3, 2006, 14:07 |
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An interview with The Kindness Crew
Following the events of 9/11, four young Canadian men embarked on a tour across Canada to perform acts of kindness. You won't want to miss this inspiring interview.
Jul 27, 2006, 17:00 |
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Ed tries to talk to someone from Aetna Insurance
Ed was told it was easy to get to a live agent at Aetna. Listen and see if you agree.
Mar 3, 2006, 15:33 |
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Mutiny at the coffee shop
If you've ever hoped that a group of employees would get upset enough with their doofus boss to all quit, listen to this. Managers, treat your employees with respect.
Feb 28, 2006, 16:45 |
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Ed calls Netflix to check on their DVD program
Netflix has come under fire lately as it has been determined that the most frequent users...their best customers...get penalized for using the service too much. Ed calls to check it out...listen for yourself.
Feb 27, 2006, 14:39 |
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Getting to a live operator quickly at United Airlines....not!
Ed tries to go straight to live help at United Airlines. Seems like "help" is a word they don't understand.
Feb 23, 2006, 18:41 |
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Ed calls Rogers Cable Company in Canada
On the advice of a listener, Ed calls Rogers Cable Company in Canada to speak to a live operator. Take a listen...has this happened to you?
Feb 19, 2006, 14:41 |
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Sep 20, 2005, 18:51 |
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This is where Ed interviews business leaders, service providers, leaders in technology, and customers regarding their personal philosopies and "pearls" of wisdom. You'll find tips and compelling dialog that you'll carry for a while.
Sep 20, 2005, 18:48 |
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Top 10 Ways Employers Get Sued
Elizabeth Gill is the owner of Express Personnel Services in Atlanta. She and Ed discuss the ten most common ways that an employer can get sued today. Her information gave Ed a headache...must listening for employers of companies of all sizes. (www.expresspersonnel.com)
Mar 16, 2006, 17:37 |
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Try thinking like your customer to improve sales and service.
Author Bill Stinnett tells Ed that to catch more fish, you should think like a fish! To improve sales, think like your customer. It makes sense...listen in to the author of "Think Like Your Customer". (www.salesexcellence.com)
Mar 4, 2006, 11:28 |
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"The Little Telco That Could"
Memphis Networx CEO Mark Ivie discusses how they survived the telecom "nuclear winter" and adapted to their customer's needs. A good listen for any company interested in survival during tough times.
Mar 2, 2006, 19:44 |
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This is a brand new segment of Talk About Service. This is where we'll be talking about new products, services, and other ideas which we think you will interesting. If you have a new concept which you'd like to discuss with Ed, drop him a note at Ed@EdHorrell.com. We'll see if we can get you interviewed and tell your story to our thousands of listeners.
May 24, 2006, 16:18 |
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Join customer service advocate Tom Rocca as he covers customer service conferences, legislation, and technology around the world. He is Talk About Service's "Man On The Street" when it comes to customer service.
Tom brings a little "off center" look at customer service issues, so he meets Ed head on when it comes to issues of interest.
Feb 3, 2006, 10:13 |
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Introduction to our new "Roving Rocca" segment
Ed interviews customer service advocate Tom Rocca as they discuss the new "Roving Rocca" segment of the show. This is going to be fun. This 10 minute interview introduces where Tom will doing his "man on the street" interviews and coverage of customer service issues.
Feb 3, 2006, 10:09 |
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Roving Rocca 4/14/06
Tom invites guest Joe Sanscrainte, attorney, to discuss upcoming proposed state legislation regarding getting to a "live" operator. You won't believe some of this.
Apr 16, 2006, 15:49 |
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3-26-06 edition of Roving Rocca
Tom Rocca checks in from the field with what is happening in customer service this week.
Mar 27, 2006, 10:47 |
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3-15-06 Roving Rocca Weekly Update
The hardest working man in customer service, Tom Rocca, reports in on what is going on this week and why he is on his butt in Atlanta when he is supposed to be on the road covering customer service.
Mar 16, 2006, 17:27 |
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What is Pocasting
At the core a podcast is an audio file that is automatically received from the internet and then synced to your MP3 player. The files are received by subscribing to what's called a podcast feed. Sometimes you also hear this called an RSS feed, but that is just geek speak that gets used to try and impress you.
Maybe you have seen the small orange icons that look like this or this on some web pages. This icon is a link to a news feed. Blogs use this kind of feed to deliver new content to their subscribed readers.
The same kind of feed is used to deliver podcast shows to your computer. You don’t need to know how the feed works to subscribe. You just need to know that you can subscribe to a podcast feed to get the latest shows when they are released.
You don’t have to remember to check for new shows. You don’t have to download it. It's done for you.
You can think of a podcast as being like a magazine because you subscribe to it and receive new content regularly.
Even though subscribing to a feed is the most convenient way to receive podcast, you don’t have to subscribe to listen. Many podcasts can also be streamed from the web or downloaded directly as an MP3 file.
What is a Podcast Aggregator?
To subscribe to a podcast you use a software program called a podcatcher. Sometimes this is also called a podcast aggregator (but again this is geek speak). Just know that podcatcher and aggregator mean the same thing. It's the software that you use to subscribe to and receive podcasts.
The podcatcher regularly checks the feed for new content that has been posted. When a new podcast show is found, it's downloaded. The next time you plug your MP3 player into your computer, the new podcasts shows are synced by your media player (such as iTunes).
Now You Can Listen to Exactly What You Want, When You Want and How You Want!
With podcasts, you're in control. Earlier I mentioned that a podcast is kind of like a magazine subscription. Podcasts are also like Tivo because you're in control of when you listen to it.
You can rewind a podcast. You can play it over and over. You can pause it. You can store it wherever you want. You can delete it when you want. Podcasts give you the control.
You can listen to podcasts on your computer, burn them to CD or transfer them to your MP3 player. You're in control of when and how you listen.
Compare that to listening to the radio. Big corporations decide what you get to listen to and when you listen to it. It's all controlled by what will make them money. Now you can have radio your way.
Unlike streaming audio, you can take a podcast with you. To listen to streaming content you're tied to a computer with a fast internet connection.
Now compare podcasts to a download from iTunes. You're not limited to how many times you can download a podcasts or how many times you can burn it. It's not limited to only playing in certain media players. Speaking of iTunes, with podcasts there are…
No 99 Cent Downloads. Most Podcasts Are Free.
You Can Subscribe to as Many as You Want.
If you want something other than 99 cent music downloads to fill your MP3 player, then podcasts are it. Most podcasts are free and there is no limit to how many you can find and subscribe to. You're only limited by how much time you have to listen to them. Maybe you can actually fill that 40 gig drive now.
Just because podcasts are free does not mean that they are not quality. Granted, there are some podcasts that will make you cringe because the content and audio stink. But there are a lot of podcasters out there who are passionate about what they do and make quality shows even though they are free to listen to.
From www.how-to-podcast-tutorial.com
Feb 27, 2006, 13:29 |
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