Today's Talk About Service

Talk About Service is broadcast in studios in Memphis, Tennessee and syndicated over radio stations in the south and podcasts around the world. Host Ed Horrell leads listeners on a lively "quest for the best" in customer service. These are interviews and discussions that will stay with you all day and you'll talk about at your office tomorrow...


The Kindess Revolution is now available
Ed's new book, The Kindness Revolution, is now available for shipping.

How to enjoy this site and content
We cover a lot of topics on this show, so take a look around. You'll find great interviews, some terrible customer service calls, and some fun stuff, so keep coming back.

Listen Now Is effective self-help possible for customers? Safe Harbor Technology makes it possible.  
The number of customers who want quick, effective self-help for their problems is growing. Safe Harbor Technology Corporation is leading the way. Ed interviews CEO Annette Jacobs.

Listen Now Ed discovers new IVR product...he's excited! 
Ed interviews the CEO of Spoken Communicaitons, Gilad Odinak, about their solution to automated attendants, a topic which drives Ed up the wall. This is a must-listen interview if you are the CRM arena.

Listen Now An interview with The Kindness Crew 
Following the events of 9/11, four young Canadian men embarked on a tour across Canada to perform acts of kindness. You won't want to miss this inspiring interview.

Listen Now Ed discusses "The Box" and Internet monitoring 
Ed interviews Keith Essary, founder of a new Internet monitoring device called "The Box". Ed loves this device...he also talks to a customer as well as a tech-expert attorney who explains some misconceptions. This is a cool product and great interview.

Listen Now Ed wants to know why Northwest Airlines attendants get testy when you don't have correct change for a cocktail 
Ed calls Northwest for some information....you may not believe this one!

Listen Now What kind of first impression do you make? 
Ed talks with image expert Jill Ellis on how to make a good first impression.

Listen Now Ed calls Time Warner Cable 
Ed was told that it was easy to get to a live operator at Time Warner Cable. See for yourself....

Listen Now How the Law of Attraction works in customer service 
Ed goes On Topic to discuss the Law of Attraction and how it works in customer service.

Listen Now Author Jenna Glatzer discusses Publish America with Ed.  
One of our more popular interviews, Ed talks with author Jenna Glatzer about freelance writing and the controversial Publish America. Great interview...

Listen Now Should govenment have a voice as to how companies offer customer service? 
Ed and Tom discuss whether govenment should play a role regarding how companies offer service. Some states think so.

Listen Now Can you tell a person's character by how they treat the waiter? 
Correspondent Tom Rocca discusses whether treatment of waitstaff is reflection of character. Good interview.

Listen Now The Dog Poop Intiative and other concepts 
Author and Chief Morale Officer Kirk Weisler joins Ed for a lively conversation regarding passion in customer service. Great twenty minute interview. (www.kirkweisler.com and
www.dogpoopinitiative.com)

Listen Now Are you comfortable networking? 
Etiquette coach Lydia Ramsey tells Ed how to be effective at networking, using manners and good sense. Great interview. (www.mannersthatsell.com)

Listen Now Afraid of those cold calls? Here's what you need to know.  
Wendy Weiss, the Queen of Cold Calling, tells Ed how to overcome those fears and call away. (www.wendyweiss.com)

Listen Now How's your Internet customer service? 
Greg Gianforte, CEO of RightNow Technologies, tells Ed how web-based customer service impacts the overall customer service experience...and how companies can do it the right way. (www.rightnow.com)

Listen Now How happiness affects customer service 
JoAnna Brandi is a consultant and speaker with an interesting angle...she tells Ed that happy employees provide better customer service. You'll want to hear this. (www.customerretention.com)

Listen Now When the donut store doesn't want you to buy donuts.  
A friend told Ed of stopping by a local donut shop to buy donuts only to be told that was not good since it would mean fewer donuts for the regular customers. Ed calls the store to see for himself.

Listen Now Are your customers loyal? 
Kathleen Federico and Pat Krippendorf, both Senior VPs at National Leisure Group (www.nlg.com), tell Ed how they work to establish customer loyalty. Their ideas will work for any business. Must listen....

Listen Now How functional is your team? 
Mark Murphy, CEO of Leadership IQ, discusses the five deadly sins of teams. Great listen. (www.leadershipiq.com)

Listen Now Ed calls Cricket....you won't believe this one.  
Ed tries to get a live operator at Cricket. If you think you've heard it all, listen to this.

Listen Now New to podcasting? Not any more.  
Podcasting expert Leesa Barnes explains podcasting and why you need to know what it is. Great interview. (www.savialane.com)

Listen Now Are bad attitudes destroying your company? 
This great interview with Anne Obarski of Merchandise Concepts deals with how employees with bad attitudes can destroy a company..and what to do about it.(www.merchandiseconcepts.com)

Listen Now Are you recognizing your employees? It will improve your customer service.  
Jamey Lutz, VP of the Office of the Customer for HomeBanc Mortgage Corporation, tells Ed how a terrific employee recognition program works. (www.homebanc.com)

Listen Now Does your resume reflect who you are? 
If you have a resume out there, and wonder if it truly reflects who you are and what you can do, listen to this interview with Gayle Oliver, CEO of Execume (www.execume.com)

Listen Now Marketing tips by the "Guru"...Robert Middleton 
Ed interviews Robert Middleton (www.actionplan.com), possibly the best known expert in marketing for self employed professionals such as consultants, coaches, and speakers. He knows his stuff...this is a terrific interview.